TERMS & CONDITIONS

The Presence Media (TPM / The Presence Media)

1. Overview

These Terms & Conditions (“Terms”) govern all services provided by The Presence Media (“TPM”, “The Presence Media”, “we”, “us”, “our”).

By purchasing or engaging our services, you agree to be bound by these Terms

2. Services

TPM provides digital content services, including but not limited to:

  • Social media content creation

  • Content planning and scheduling

  • Monthly content packages

  • Custom content bundles

All deliverables are digital unless otherwise specified.

TPM (The Presence Media) is a content creation service provider and not an advertising or marketing agency.

  • Our services focus on:

    • Content design

    • Content direction based on client input

  • We do not provide:

    • Marketing strategy

    • Advertising management

    • Performance optimisation

    • Guaranteed growth or engagement outcomes

While we may provide general content suggestions, these are based on best judgment and available information provided by the client.

TPM makes no guarantees regarding:

  • Social media performance

  • Audience growth

  • Engagement rates

  • Business results

3. Onboarding & Commencement of Work

Upon successful purchase:

  • A comprehensive onboarding questionnaire will be issued within 24 hours

  • Work will only commence upon:

    • Receipt of completed questionnaire

    • Submission of all required assets and materials

Delays in submission may affect delivery timelines, and TPM (The Presence Media) shall not be held responsible for such delays.

3A. Project Hold & Reactivation

If onboarding is not completed:

  • After 30 days, the project will be placed on hold

  • If inactivity extends beyond 3 months from the date of purchase, the account will be classified as inactive

To resume services:

  • A reactivation fee of SGD 200 will apply

TPM reserves the right to:

  • Revise timelines

  • Adjust scope

  • Update pricing upon reactivation

Delivery timelines will be recalibrated based on the actual onboarding completion date.

4. Payment Terms

  • All payments are charged upfront

  • Subscription services are billed on a recurring monthly basis

  • The billing cycle begins from the date of purchase

Failure to complete payment will result in suspension or non-commencement of services.

5. No Refund Policy

All payments are strictly non-refundable.

This includes:

  • Change of mind

  • Partial usage of services

  • Delays caused by the client

  • Dissatisfaction after work has commenced

6. Subscription Cancellation

  • Clients must provide a minimum of 14 days’ written notice to discontinue any subscription

  • Cancellation will take effect from the next billing cycle

  • No refunds will be issued for the current billing period

7. Client Responsibilities

The client agrees to:

  • Provide accurate and complete information

  • Submit required materials in a timely manner

  • Respond to communications and approvals promptly

TPM shall not be liable for delays arising from:

  • Late submissions

  • Incomplete materials

  • Lack of response

8. Content Direction & Proposal

For clients who require guidance on content direction:

TPM will provide one (1) initial content guide based on the information submitted in the onboarding questionnaire. Clients may choose to proceed with this guide or provide their own content direction, references, and materials for execution.

If the client requires further refinement to the content direction after the initial guide, a Content Strategy Consultation will be required at a fee of SGD 100 per one (1) hour session.

This session will be used to better understand the client’s preferences and requirements, after which content will be developed in alignment with the agreed direction.

8A. Revisions Policy

Each deliverable includes two (2) rounds of reasonable revisions per design.

  • A “revision” refers to adjustments to the existing design direction and does not include complete redesigns or entirely new concepts.

  • Turnaround time for each revision request is approximately 5–10 working days, depending on the scale and complexity of the changes.

  • Any additional revisions beyond the included two (2) rounds will be chargeable at SGD 65 per revision, per design.

TPM reserves the right to determine whether a request constitutes a revision or a new design direction.

9. Content Usage & Rights

  • All content remains the intellectual property of TPM until full payment is received

  • Upon full payment, the client is granted usage rights for business purposes

TPM reserves the right to display completed work for portfolio, marketing, and promotional purposes.

10. Limitation of Liability

TPM shall not be held liable for:

  • Business performance outcomes

  • Marketing or engagement results

  • Any indirect, incidental, or consequential losses

11. Communication

All official communication will be conducted via:

  • Email

  • Designated shared platforms or folders

Clients are responsible for maintaining active communication.

12. Amendments

TPM reserves the right to update these Terms at any time. Continued use of services constitutes acceptance of any revised Terms.

13. Contact

For all enquiries:

hello@thepresencemedia.com